We work to process and ship BladeHouse orders as quickly and accurately as possible. The information below explains our general shipping practices.
Most in-stock orders are processed within 2–5 business days.
Processing time is the time required to prepare your order before it ships and is separate from carrier transit time.
Orders placed on weekends or holidays will begin processing on the next business day.
Custom orders, made-to-order items, and products requiring additional processing may have longer lead times. Any estimated production time will be provided in the product listing, quote, or order communication when applicable.
Shipping charges are calculated and displayed at checkout unless otherwise stated.
Promotional or free-shipping offers may apply to qualifying orders and will be shown at checkout when available.
BladeHouse may ship orders using USPS, UPS, FedEx, or another appropriate carrier depending on the size, weight, value, and destination of the shipment.
Carrier selection may vary by order.
Delivery estimates provided at checkout or by the shipping carrier are estimates only and are not guaranteed delivery dates.
Once an order has been transferred to the carrier, delays caused by weather, carrier operations, seasonal volume, natural disasters, or other circumstances outside BladeHouse's control may affect delivery time.
When tracking is available, tracking information will be sent after your order ships.
Please allow time for the carrier to scan and update the tracking information after the label is created.
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please review your shipping information carefully before placing your order.
If you notice an address error, contact BladeHouse as soon as possible. We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has been processed or transferred to the carrier.
Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility.
If tracking shows that your package has not arrived within a reasonable period, contact us with your order number and tracking information.
BladeHouse will assist with reviewing the shipment and, when appropriate, submitting a claim or inquiry with the shipping carrier.
If tracking shows a package as delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, or the carrier before contacting us.
Each lost-package situation will be reviewed individually to determine the appropriate resolution.
If your order arrives damaged, please contact us as soon as possible.
Include:
Your order number
Photos of the damaged product
Photos of the shipping box or packaging
A brief description of the damage
Please keep the product and packaging until the issue has been reviewed, as the carrier may require photos or inspection for a shipping claim.
If the damage occurred during shipment, BladeHouse will work with you to determine the appropriate replacement, refund, or other resolution.
Please inspect your order after delivery.
If you receive an incorrect item or your shipment is missing an item, contact us with your order number and a description of the issue.
If the error was made by BladeHouse, we will work to correct it at no additional cost to you.
Custom orders, bulk orders, and unusually large or heavy shipments may require different shipping arrangements or additional shipping charges.
When necessary, these details will be communicated before the order is finalized or shipped.
If international shipping is available at checkout, customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Customers are also responsible for confirming that the products ordered may legally be imported, possessed, and used in their destination.
BladeHouse is not responsible for packages delayed, refused, seized, or returned by customs or other government authorities due to local import restrictions.
BladeHouse may decline or cancel shipments to locations where we believe shipping the ordered product would violate applicable laws, carrier restrictions, or other legal requirements.
For shipping questions or problems with an order, contact:
BladeHouse
bladehouseknives@gmail.com
bladehouseknives.com
Please include your order number whenever possible so we can assist you more quickly.